People are, without question, the most essential part of our company. There are over 160,000 of us, spanning 170 nationalities and sharing the same values of entrepreneurial spirit, non-conformism, innovation, inclusion, humility and ethics -all of which are built into each of our operations.

We’ve always believed that fashion is personal—a tool for self-expression, identity inspiration and community empowerment. We take that responsibility to heart. Our philosophy of ethical improvement is what defines us and inspires us to constantly evolve, innovate and leverage the power of fashion to create positive change in the lives of people, societies and culture at large.

We hold a steadfast belief that the how matters and it’s our responsibility to make a community better for us having been there.

In all dealings without stakeholders, we go far beyond our legal obligations, and build relationships guided by our commitment to our ethics.

Rules of Conduct. Policies

Our Code of Conduct, and our Code of Conduct for Manufacturers and Suppliers are the cornerstones of our corporate ethics culture and the responsible conduct towards our teams and our supply chain. They define the principles and values that govern our relations with our main stakeholders; and are underpinned by respect for human and labour rights. Every specific facet is then addressed through internal rules (policies or procedures).

Customers First

Our customers are the focal point of our business model and the ultimate barometer of our activity. This means every new innovation we implement is designed to improve the human experience. To deliver better quality, more efficient and more sustainable processes every single time.

Customers First

Our customers are the focal point of our business model and the ultimate barometer of our activity. This means every new innovation we implement is designed to improve the human experience. To deliver better quality, more efficient and more sustainable processes every single time.

Customers First

Our customers are the focal point of our business model and the ultimate barometer of our activity. This means every new innovation we implement is designed to improve the human experience. To deliver better quality, more efficient and more sustainable processes every single time.

Customers First

Our customers are the focal point of our business model and the ultimate barometer of our activity. This means every new innovation we implement is designed to improve the human experience. To deliver better quality, more efficient and more sustainable processes every single time.

Customers First

Our customers are the focal point of our business model and the ultimate barometer of our activity. This means every new innovation we implement is designed to improve the human experience. To deliver better quality, more efficient and more sustainable processes every single time.

Ethics line

The Ethics Line is the communication channel made available by the Inditex Group for the purposes of:

/ Raising questions or submitting enquiries about the Group’s Codes of Conduct and other internal rules of conduct.

/ Reporting breaches of the Group’s Codes of Conduct and other internal rules of conduct.

The Ethics Committee is made up of the General Counsel and Secretary of the Board of Directors, the Chief Compliance Officer, the Chief Internal Audit Officer, the Chief Sustainability Officer, the Chief People Officer and the Ethics Line Manager. Its mission is to ensure that the entire staff is compliant with the Code of Conduct and familiar with its contents and manage the Ethics Line, being the preferred reporting channel, and the remaining internal reporting channels.

The Ethics Committee can act at its own initiative or at the behest of any employee, director, shareholder, manufacturer or supplier of Inditex or any third party looking to report a potential breach or noncompliance they have been aware of.

The Ethics Committee must act independently and autonomously at all times. In carrying out its duties, it guarantees the people affected by any of its actions:

/ Confidential handling of all data and proceedings.

/ Exhaustive and objective analysis of all data.

/ Respect at all times for the right of anyone affected to a fair hearing and the presumption of innocence.

/ Protection from retaliation against any reporter or other person involved.

Ethics Line

Brand Experience

When it comes to stores and online, our philosophy is simple—create a truly elevated experience for all. We are constantly looking to improve our larger and technologically advanced stores on the world’s most exclusive shopping streets, as well as upending e-commerce with high-fashion editorial content that offers all our consumers the originality and inspiration they crave.

Brick-and-mortar or online; our stores are integrated to create a single commerce platform. We invest in beautiful spaces that maximize architectural form and function (both real and virtual), intuitive layouts, innovative customer-oriented technology and campaign creative that’s consistent across every brand touchpoint. For our customers this means a truly cohesive brand and a seamless shopping experience.

Design Expertise

Over 700 designers call Inditex home and each one brings exceptional talent, raw creativity, and a deep understanding of the customer they’re creating for. Our team’s visionary work is informed by analyzing sales, receiving daily feedback from our stores and sales teams, and the most up-to-date trend reports. By staying so informed, they can authentically translate and even intuit our customer’s desires.

Brick-and-mortar or online; our stores are integrated to create a single commerce platform. We invest in beautiful spaces that maximize architectural form and function (both real and virtual), intuitive layouts, innovative customer-oriented technology and campaign creative that’s consistent across every brand touchpoint. For our customers this means a truly cohesive brand and a seamless shopping experience.

Smarter Production Processes

Our origins are in manufacturing—so we have a deep appreciation for the role our non-exclusive suppliers play in creating high-quality products at the best value for our customer. We set our standards high based on our commitment to ethics and excellence.

We also prioritize proximity—with a very significant part of manufacturers who handle our end product located close to our headquarters, mainly from Spain, Portugal, Turkey and Morocco. Having them nearby helps in our efforts to consume less energy and reduce our carbon footprint. It also allows our team to work closely with our suppliers throughout the whole production process. In conjunction with short runs, proximity offers unparalleled flexibility and control over the process; giving us the ability to create an incredibly wide range of lasting, responsible fashion.

Smart Logistics

We believe our stores and online deserve best-in-class support. We refresh every one of our stores and online platforms based on customers’ demands. We’re constantly improving the process to keep this standard, while innovating to set the bar even higher. By adopting and developing cutting-edge technologies like Radio Frequency Identification (RFID), we’re able to integrate the management of stock across all brands and help store associates locate items anywhere—speeding up stocktaking and freeing up time for better customer care.